Terms & Policies

Privacy Policy

The explanations and information provided in this privacy policy are general in nature and serve to outline how Next Level K9 collects, uses, and manages data from its visitors and customers. This privacy policy is not legal advice and should not be treated as such. For specific legal advice, we recommend consulting with a qualified attorney to ensure compliance with relevant laws and to tailor this policy to your specific business practices.

At Next Level K9, we are committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, process, and manage personal information. It also highlights the measures we take to protect your privacy and outlines your rights regarding your personal information.

Information We Collect

Next Level K9 may collect the following types of information:

Personal Identification Information: This includes your name, email address, phone number, and any other details you provide when contacting us or signing up for our services.
Usage Data: We may collect non-personal information such as your IP address, browser type, and how you use our website.
Cookies: Our website may use cookies to improve your experience, track user behavior, and provide personalized content.

Why We Collect Information

We collect information to:

Provide our training services to you and respond to your inquiries.
Improve the quality and effectiveness of our services.
Communicate with you about upcoming events, promotions, or updates regarding Next Level K9.
Ensure website functionality and performance.

Sharing of Information

Next Level K9 values your privacy and will not sell or share your personal information with third parties except in the following cases:

When required by law or in response to legal requests.
With trusted third-party service providers that assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Your Rights

You have the right to:

Access, update, or correct your personal information.
Request the deletion of your data from our system, subject to legal and business record-keeping requirements.
Opt out of receiving promotional communications from us at any time.

To exercise these rights, please contact us directly at (201) 519-7487.

Minors

Next Level K9 does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete the information as soon as possible.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

Changes to This Policy

Next Level K9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting an updated version on our website.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at (201) 519-7487.

Terms & Conditions

The following Terms and Conditions (T&C) govern your use of the services offered by Next Level K9. This document is meant to provide a clear understanding of the terms under which our services are provided. Please consult with a legal professional if you have any questions regarding these terms.

1. Acceptance of Terms

By accessing and using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these T&C, please refrain from using our services.

2. Services Provided

Next Level K9 provides professional dog training services, including but not limited to obedience training, behavior modification, and fitness training for dogs. Specific details about each service can be found on our website.

3. Age Requirement

You must be at least 18 years old to use our services. By using our services, you confirm that you are of legal age or that you have parental consent to engage in these activities.

4. Payment Terms

All services must be paid for in advance unless otherwise agreed upon. Accepted payment methods will be listed on our website. Payments are non-refundable except as outlined in our Refund Policy.

5. Cancellations and Rescheduling

Clients must provide at least 24 hours' notice for cancellations or rescheduling of training sessions. Failure to provide adequate notice will result in the forfeiture of the session fee.

6. Liability Waiver

You acknowledge that participating in dog training activities involves inherent risks, including but not limited to injury to yourself, your dog, or others. By using our services, you agree to hold Next Level K9, its trainers, and employees harmless from any liability, claims, or damages that may arise from your participation in our services.

7. Health and Safety

You agree to ensure that your dog is in good health and free from any contagious conditions before participating in training sessions. You must inform us of any behavioral issues or medical conditions that may affect training.

8. Intellectual Property

All content on the Next Level K9 website, including text, graphics, logos, and images, is the property of Next Level K9 and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written consent.

9. Privacy Policy

Your use of our services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.

10. Modifications to Terms

Next Level K9 reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services after changes have been made constitutes your acceptance of the new terms.

11. Governing Law

These T&C are governed by the laws of the state where Next Level K9 operates. Any disputes arising from these T&C shall be resolved in the appropriate courts in that jurisdiction.

Refund Policy

The explanations and information provided in this refund policy are general in nature and outline how Next Level K9 manages refunds for its services. This document does not serve as legal advice. We recommend consulting with a qualified attorney to ensure your refund policy complies with relevant laws and regulations in your jurisdiction.

At Next Level K9, we strive to ensure our clients are satisfied with the services provided. We understand that sometimes circumstances change, and you may need to request a refund. This Refund Policy explains how we handle refund requests for our training services.

Refund Eligibility

Refunds may be issued under the following circumstances:

Cancellation of Services Before Start: If you cancel your training sessions at least 72 hours before the first scheduled session, you may be eligible for a full refund.
Unused Sessions: If you purchased a package of training sessions and no sessions have been used, you may request a full refund within 7 days of purchase. After 7 days, a partial refund may be issued at our discretion based on the number of sessions used.
Service Dissatisfaction: If you are not satisfied with the training provided after the first session, you may request a refund for the remaining unused sessions. Refund requests must be made within 48 hours after the first session. The refund amount will be calculated based on the number of sessions completed.

Non-Refundable Items

The following services or products are non-refundable:

Any sessions that have been completed.
Customized or special training programs specifically designed for your dog.
Any fees related to consultations, evaluations, or assessments that have already been conducted.

How to Request a Refund

To request a refund, please contact us at [insert contact details] with the following information:

Your name
Date of purchase
Reason for refund request
Proof of payment

We will review your request and respond within 7 business days.

Refund Method

Refunds will be processed using the original method of payment. Please allow up to 10 business days for the refund to be credited to your account once approved.

Changes to This Refund Policy

Next Level K9 reserves the right to modify this refund policy at any time. Any changes will be communicated on our website and will apply to future purchases.